With this customer feedback tool, there is also the option for your visitors to send private requests via a ticketing system. Furthermore, the globally-recognized and trusted 4 Smileys capture the satisfaction levels of customers and employees in just seconds using a range of digital on-site feedback devices.. Surveyapp’s smiley feedback terminals are easy to set up, allowing your customers to answer quick, focussed and thoughtfully designed questions in airports, shopping centres, hospitals, workplaces and other high-traffic places. Website: www.userecho.com. Users can place these all on any particular page. Ask about our popular Enterprise Plans, which include stands, tablets, unlimited survey responses, and access to a dedicated account manager.NPS is a registered trademark, and Net Promoter Score and Net Promoter System What’s the point in asking your team to feed back when it’s too late to do anything about it? Find out why someone is unhappy, but also why they feel that way – and gain the insight and confidence to make the necessary improvements. Not just a pretty face. Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability. Smiley Face Survey Kiosk Terminal. CSAT feedback form templates are great for collecting insights into the overall satisfaction of your clients at page-level. Instant customer feedback can be used to measure the performance of your business quickly and accurately with SmileyAnswers real-time actionable insight!. Smiley face feedback survey kiosks are a quick & easy way to measure customer satisfaction. Nip problems in the bud before they escalate, and you’ll find that you have happier staff, better productivity, and a more successful and profitable business. Win customers’ loyalty and trust by showing that you value their opinions. UseResponse. Featuring a stand, a tablet and our unique software, Surveyapp terminals include everything you need to start gathering valuable user feedback.Surveyapp is used across the world by organisations including airports, ferry terminals, hospitals, shopping centres and schools. Something not right? To measure customer satisfaction, businesses may use either a CSAT number scale (1-10), agree/disagree scales, stars or smileys. Where and how should you use CSAT? With Surveyapp, you can keep on top of how your staff are feeling, all year round. Feedback devices are an ideal way for your customers to tell you if the are happy with the touch of a button – Green smiley face for happy, red for not happy and a range in between to provide a scale of satisfaction. Choose from Net Promoter Score (NPS), Likert scales, free text and more, as well as the iconic smiley face option. Unlike fixed-button survey terminals, Surveyapp lets you ask follow-up questions. The smiley face CSAT question measures satisfaction, multiple-choice and open-ended questions provide context to their score.Unpack and plug in your kiosk to start collecting feedback.Use insights gathered to improve the customer experience.Customers simply tap on the face that matches their satisfaction level.This provides you with real-time CSAT scores to help you identify issues. The reason most businesses do not get the feedback they need from customers is mainly because of the process in which we ask our customers to give feedback. are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.The perfect solution for collecting feedback in busy locationsCapture instant, actionable feedback using Smiley SurveysCollect feedback using Surveyapp on your tablet or iPhone, even offline.Surveyapp Email Surveys – Send Timely Email Surveys To Your Customers and EmployeesGet the data you need to keep your customers coming backEmploy Surveyapp to generate valuable staff insightsDrive through improvements to service experience design, shift patterns, or instore waiting timesGather insights to grow customer loyalty and repeat business